Frequently Asked Questions
Everything you need to know about our professional-grade tools and services.
What is the Full Lifetime Warranty?
RIDGID tools are built to last. If your tool ever fails due to defects in workmanship or materials, we will repair or replace it free of charge.
How long does shipping take for heavy equipment?
Standard ground shipping typically takes 3-5 business days. For heavy machinery or bulk orders, freight shipping may take 7-10 business days depending on your location.
Can I return a tool if it has been used?
We accept returns within 90 days of purchase. While we prefer items in original packaging, used items can be returned if they do not meet performance standards or arrive defective.
Do you offer replacement parts for older models?
Yes, we maintain an extensive inventory of genuine RIDGID replacement parts for both current and discontinued models to ensure your gear stays on the job.
How do I register my product for the Lifetime Service Agreement?
You can register your eligible power tools online within 90 days of purchase. You will need your receipt and the serial number located on the tool's identification plate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options for professional contractors and high-value equipment.